Effective Date: July 24, 2026
At LanguaConnect English Class, we are committed to providing a fair and transparent refund policy for all our students and parents.
Please read the following policy carefully before purchasing any subscription plan.
1. Payments
All subscription fees must be paid in advance before classes begin.
Once payment has been successfully confirmed, the purchased class credits will be added to the student’s account.
2. Refund Eligibility
Students may request a refund for any unused paid class credits.
Refunds will be calculated based on the number of remaining unused paid classes at the original purchase price.
3. Non-Refundable Items
The following are not eligible for a refund:
- Completed classes
- Used class credits
- FREE Trial Classes
- FREE Bonus Classes received through promotions
- Any promotional gifts or rewards
4. Refund Calculation
Refunds are based only on the remaining paid class credits.
Example:
- Purchased: 20 Classes
- Completed: 5 Classes
- Remaining: 15 Paid Classes
The refund will be based on the value of the 15 unused paid classes.
Any payment processing fees charged by third-party payment providers (if applicable) may be deducted from the refundable amount.
If a subscription included FREE bonus classes, those bonus classes are promotional and are not refundable.
5. Tutor Cancellation
If a tutor cancels a scheduled class, no class credit will be deducted.
Students may simply reschedule the lesson or use the credit for another available tutor.
6. Student Cancellation
Students may cancel or reschedule a class up to 10 minutes before the scheduled class time.
If cancelled within the allowed time, no class credit will be deducted.
Requests made less than 10 minutes before the class starts cannot be accommodated.
7. No-Show Policy
If a student does not attend a scheduled class without cancelling at least 10 minutes before the class begins, the class credit will be considered used.
Our tutors reserve their schedule exclusively for each student and remain available for the full duration of the lesson.
8. Refund Processing
Approved refunds will be processed within 7–14 business days using the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
9. How to Request a Refund
To request a refund, please contact our Customer Support Team with the following information:
- Student Name
- Email Address
- Reason for the refund request
Our team will review your request and respond as soon as possible.
10. Contact Us
LanguaConnect English Class
📧 Email:
languaconnectenglishclass@gmail.com
📱 WhatsApp:
+63 991 721 4725
+63 969 074 0941
🌐 Website:
Thank you for choosing LanguaConnect English Class.
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