Effective Date: July 24, 2026
At LanguaConnect English Class, we value our students and parents and are committed to providing high-quality online English education and excellent customer service.
If you have any concerns regarding our services, payments, or your account, we encourage you to contact us first so we can work together to resolve the issue fairly and promptly.
1. Contacting Customer Support
If you experience any issues related to your classes, subscription, payments, refunds, or your student account, please contact our Customer Support Team.
Email:
languaconnectenglishclass@gmail.com
WhatsApp:
+63 991 721 4725
+63 969 074 0941
We aim to respond to all inquiries as quickly as possible during our business hours.
2. Resolution Process
Once we receive your concern, we will:
- Review the information provided.
- Investigate the matter fairly and objectively.
- Contact you if additional information is required.
- Provide an appropriate resolution as soon as reasonably possible.
We are committed to resolving disputes in a respectful, transparent, and professional manner.
3. Payment Disputes
If you believe there has been an error with your payment, please contact us before requesting a chargeback or filing a dispute with your bank or payment provider.
Many payment concerns can be resolved quickly by our support team.
4. Refund Disputes
Refund requests will be reviewed in accordance with our Return & Refund Policy.
Approved refunds will be processed using the original payment method whenever possible.
5. Service Concerns
If you are dissatisfied with a lesson, tutor, or any aspect of our service, please let us know as soon as possible.
We value your feedback and will do our best to provide a fair solution, which may include rescheduling a lesson, assigning a different tutor, or offering another appropriate resolution depending on the circumstances.
6. Governing Law
This website and the services provided by LanguaConnect English Class are governed by the laws of the Republic of the Philippines.
Any disputes that cannot be resolved amicably shall be subject to the applicable laws and courts of the Philippines.
7. Contact Us
If you have any questions regarding this Dispute Resolution Policy, please contact us:
LanguaConnect English Class Online Tutorial Services
📧 Email:
languaconnectenglishclass@gmail.com
📱 WhatsApp:
+63 991 721 4725
+63 969 074 0941
🌐 Website:
https://languaconnectenglishclass.com
Thank you for choosing LanguaConnect English Class. We are committed to providing a positive learning experience and resolving any concerns fairly and professionally.
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