{"id":1566,"date":"2026-07-23T17:06:38","date_gmt":"2026-07-23T17:06:38","guid":{"rendered":"https:\/\/languaconnectenglishclass.com\/?page_id=1566"},"modified":"2026-07-23T17:06:38","modified_gmt":"2026-07-23T17:06:38","slug":"dispute-resolution-policy","status":"publish","type":"page","link":"https:\/\/languaconnectenglishclass.com\/de\/dispute-resolution-policy\/","title":{"rendered":"Dispute Resolution Policy"},"content":{"rendered":"<p><strong>Effective Date:<\/strong> July 24, 2026<\/p>\n<p>At <strong>LanguaConnect English Class<\/strong>, we value our students and parents and are committed to providing high-quality online English education and excellent customer service.<\/p>\n<p>If you have any concerns regarding our services, payments, or your account, we encourage you to contact us first so we can work together to resolve the issue fairly and promptly.<\/p>\n<hr \/>\n<h2>1. Contacting Customer Support<\/h2>\n<p>If you experience any issues related to your classes, subscription, payments, refunds, or your student account, please contact our Customer Support Team.<\/p>\n<p><strong>Email:<\/strong><br \/>\n<a href=\"mailto:languaconnectenglishclass@gmail.com\">languaconnectenglishclass@gmail.com<\/a><\/p>\n<p><strong>WhatsApp:<\/strong><br \/>\n+63 991 721 4725<\/p>\n<p>+63 969 074 0941<\/p>\n<p>We aim to respond to all inquiries as quickly as possible during our business hours.<\/p>\n<hr \/>\n<h2>2. Resolution Process<\/h2>\n<p>Once we receive your concern, we will:<\/p>\n<ul>\n<li>Review the information provided.<\/li>\n<li>Investigate the matter fairly and objectively.<\/li>\n<li>Contact you if additional information is required.<\/li>\n<li>Provide an appropriate resolution as soon as reasonably possible.<\/li>\n<\/ul>\n<p>We are committed to resolving disputes in a respectful, transparent, and professional manner.<\/p>\n<hr \/>\n<h2>3. Payment Disputes<\/h2>\n<p>If you believe there has been an error with your payment, please contact us before requesting a chargeback or filing a dispute with your bank or payment provider.<\/p>\n<p>Many payment concerns can be resolved quickly by our support team.<\/p>\n<hr \/>\n<h2>4. Refund Disputes<\/h2>\n<p>Refund requests will be reviewed in accordance with our <strong>Return &amp; Refund Policy<\/strong>.<\/p>\n<p>Approved refunds will be processed using the original payment method whenever possible.<\/p>\n<hr \/>\n<h2>5. Service Concerns<\/h2>\n<p>If you are dissatisfied with a lesson, tutor, or any aspect of our service, please let us know as soon as possible.<\/p>\n<p>We value your feedback and will do our best to provide a fair solution, which may include rescheduling a lesson, assigning a different tutor, or offering another appropriate resolution depending on the circumstances.<\/p>\n<hr \/>\n<h2>6. Governing Law<\/h2>\n<p>This website and the services provided by LanguaConnect English Class are governed by the laws of the <strong>Republic of the Philippines<\/strong>.<\/p>\n<p>Any disputes that cannot be resolved amicably shall be subject to the applicable laws and courts of the Philippines.<\/p>\n<hr \/>\n<h2>7. Contact Us<\/h2>\n<p>If you have any questions regarding this Dispute Resolution Policy, please contact us:<\/p>\n<p><strong>LanguaConnect English Class Online Tutorial Services<\/strong><\/p>\n<p>\ud83d\udce7 Email:<br \/>\n<a href=\"mailto:languaconnectenglishclass@gmail.com\">languaconnectenglishclass@gmail.com<\/a><\/p>\n<p>\ud83d\udcf1 WhatsApp:<br \/>\n+63 991 721 4725<\/p>\n<p>+63 969 074 0941<\/p>\n<p>\ud83c\udf10 Website:<br \/>\n<a href=\"https:\/\/languaconnectenglishclass.com\/de\/\">https:\/\/languaconnectenglishclass.com<\/a><\/p>\n<p>Thank you for choosing LanguaConnect English Class. We are committed to providing a positive learning experience and resolving any concerns fairly and professionally.<\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: July 24, 2026 At LanguaConnect English Class, we value our students and parents and are committed<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_tutorstarter_page_metadata":[],"footnotes":""},"class_list":["post-1566","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/pages\/1566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/comments?post=1566"}],"version-history":[{"count":1,"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/pages\/1566\/revisions"}],"predecessor-version":[{"id":1567,"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/pages\/1566\/revisions\/1567"}],"wp:attachment":[{"href":"https:\/\/languaconnectenglishclass.com\/de\/wp-json\/wp\/v2\/media?parent=1566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}